Customer Experience Specialist — Growth & Perks

HomeTeam Pest Defense; Durham (NC); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

401(k) plan with company match

Paid time off and holidays

Tuition reimbursement

Stock purchase plan

Job summary

HomeTeam Pest Defense in Durham, NC is seeking a Customer Service Representative to support prospects and customers. You will provide information, answer questions, schedule services, handle pricing (non-termite), and assist with billing questions while maintaining accurate notes in our system.

This entry-level role offers competitive pay, comprehensive benefits, and opportunities for growth within the company.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide information to prospects and initiate new service.
• Answer questions, research problems, resolve issues, provide pricing, schedule service and provide closure for customers.
• Interact with customers/prospects by scheduling various pest and builder related services using Route Point software.
• Resolve billing questions and issues; assist with invoices.
• Conduct professional telephone communications with customers about service issues.

Skills

Customer service

Computer basics

Phone etiquette

Problem solving

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense in Durham, NC is seeking a Customer Service Representative to support prospects and customers. You will provide information, answer questions, schedule services, handle pricing (non-termite), and assist with billing questions while maintaining accurate notes in our system.

This entry-level role offers competitive pay, comprehensive benefits, and opportunities for growth within the company.