Customer Experience Specialist — Global Cold-Chain Support

Americold Logistics, LLC.; Chillicothe (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Paid time off

Employee assistance program

Job summary

Americold Logistics, LLC. seeks a on-site customer service/clerical associate in Missouri to respond to inquiries and complaints about work orders, shipments, and inventory counts. You will coordinate with internal teams on account administration, invoicing, and order processing, and handle clerical duties including filing and phones.

Travel may be required for business visits. Minimum high school diploma; strong written and verbal communication, data entry, and ability to resolve issues are

Qualifications

• High school diploma or GED required.
• 0 years of experience in customer service or clerical work acceptable.
• Clear written and verbal communication with customers and team members.
• Ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Report customer feedback to management for continuous improvement.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests, expediting orders, tracking, and maintaining inventory records.
• Verify computer-generated invoices to ensure proper account billing.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.
• Schedule loads, maintain updated reports, and resolve issues with refused product, over short, and damaged orders.
• Other essential duties may be applicable and assigned as necessary.

Skills

Customer service

Data entry

Typing

MS Office

WMS familiarity

Education

High school diploma

Tools

Warehouse Management System

Microsoft Office Suite

Job description

Americold Logistics, LLC. seeks a on-site customer service/clerical associate in Missouri to respond to inquiries and complaints about work orders, shipments, and inventory counts. You will coordinate with internal teams on account administration, invoicing, and order processing, and handle clerical duties including filing and phones.

Travel may be required for business visits. Minimum high school diploma; strong written and verbal communication, data entry, and ability to resolve issues are