Customer Care Specialist — Cold Chain Logistics

Americold Logistics, LLC.; Wisconsin Rapids (WI); On-site; USD 32,000 - 52,000; Full time

Job summary

Americold is seeking a detail-oriented Customer Service/Administrative associate to respond to customer inquiries, manage work orders, shipments, and inventory counts, and act as a liaison with internal teams. The role involves clerical duties, data entry, and travel as needed for business purposes.

Applicants should have a high school diploma or GED, strong communication skills, and accurate typing. The job is based in Wisconsin with on-site work expectations and a comprehensive benefits

Qualifications

• High school diploma or GED required.
• Clear written and verbal communication with customers and team.
• Ability to resolve customer complaints efficiently.
• Accurate typing and data entry skills.

Responsibilities

• Respond to customer inquiries and complaints related to work orders, shipments, and inventory counts.
• Serve as a liaison between customers and internal teams for account administration, invoicing, and credit changes.
• Generate and process paperwork for customer work orders, including special requests and tracking.
• Provide clerical support by overseeing order paperwork, maintaining files, answering phones, and greeting visitors.

Skills

Customer service

Communication

Data entry

Clerical skills

Education

High school diploma or GED

Tools

Microsoft Office

Warehouse Management Systems

Job description

Americold is seeking a detail-oriented Customer Service/Administrative associate to respond to customer inquiries, manage work orders, shipments, and inventory counts, and act as a liaison with internal teams. The role involves clerical duties, data entry, and travel as needed for business purposes.

Applicants should have a high school diploma or GED, strong communication skills, and accurate typing. The job is based in Wisconsin with on-site work expectations and a comprehensive benefits