Customer Experience Specialist - Global Auction Leader

Ritchie Bros. Auctioneers, Inc.; Las Vegas (NV); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k)

STD/LTD

Life Insurance/AD&D

Paid holidays

Paid vacations

Job summary

IAA, an RB Global, Inc. company, is seeking Customer Service Representatives to play a meaningful role in the operation of our branches and service centers. You will deliver an outstanding customer experience in person and through our various channels.

You will be a team player, supporting customers and helping drive branch growth, with responsibilities spanning order handling, data entry, pricing references, and maintaining records.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist your peers
• Digital literacy
• Time management skills
• Positive attitude
• Ability to work independently
• Strong interpersonal skills
• Professional and clean appearance

Responsibilities

• Provide a variety of customer support services through the mail, telephone, and direct personal contact
• Process orders and assignments and enter data into our internal computer systems
• Reference pricing and delivery information
• Respond to customer questions, inquiries, and requests
• Set up new and maintain existing records
• Perform word processing assignments, filing, and related clerical duties
• Process paperwork in preparation for auction day, securing necessary approvals
• Assist with other duties around the office to help out

Skills

Customer service

Team player

Digital literacy

Time management

Interpersonal skills

Professional appearance

Independent work

Job description

IAA, an RB Global, Inc. company, is seeking Customer Service Representatives to play a meaningful role in the operation of our branches and service centers. You will deliver an outstanding customer experience in person and through our various channels.

You will be a team player, supporting customers and helping drive branch growth, with responsibilities spanning order handling, data entry, pricing references, and maintaining records.