Customer Experience Specialist: Auction & Admin Support

RB Global Inc.; Hartford (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

401k with company match

15 days PTO annually

Job summary

IAA Holdings, LLC is seeking Customer Service Representatives to support branches and service centers. The role emphasizes teamwork, strong communication with customers, and accurate data entry across multiple channels.

Ideal candidates demonstrate digital literacy, time management, a positive attitude, and professional presentation. Responsibilities include order processing, records maintenance, and assisting with clerical tasks in a busy office environment.

Qualifications

• Ability to communicate comfortably with customers
• Phenomenal teammate, willing to assist peers
• Digital literacy
• Time management skills
• Positive attitude
• Ability to work independently
• Strong interpersonal skills
• Professional and clean appearance

Responsibilities

• Provide a variety of customer support services through mail, telephone, and direct personal contact
• Process orders and assignments and enter data into internal systems
• Reference pricing and delivery information
• Respond to customer questions, inquiries, and requests
• Set up new and maintain existing records
• Perform word processing, filing, and related clerical duties
• Process paperwork in preparation for auction day, securing necessary approvals
• Assist with other duties around the office to help out

Skills

Customer communication

Team player

Digital literacy

Time management

Positive attitude

Independent work

Interpersonal skills

Professional appearance

Job description

IAA Holdings, LLC is seeking Customer Service Representatives to support branches and service centers. The role emphasizes teamwork, strong communication with customers, and accurate data entry across multiple channels.

Ideal candidates demonstrate digital literacy, time management, a positive attitude, and professional presentation. Responsibilities include order processing, records maintenance, and assisting with clerical tasks in a busy office environment.