Customer Service Specialist — Auction Operations Support

Ritchie Bros. Auctioneers, Inc.; Raleigh (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

IAA Holdings, LLC (IAA) is seeking a Customer Service Representative to support our branches and service centers with a customer-first approach. You will handle inquiries in person and across channels, contributing to smooth operations and client satisfaction.

You will join a team that values reliability, clear communication, and accurate data entry while supporting auction day activities and administrative tasks.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist your peers.
• Digital literacy across common software and systems.
• Strong time management skills to handle multiple tasks.
• Positive attitude and customer-friendly approach.
• Ability to work independently with minimal supervision.
• Strong interpersonal skills for effective teamwork.
• Professional and clean appearance in person and on calls.

Responsibilities

• Provide customer support via mail, phone, and in person.
• Enter data into internal systems and process orders.
• Reference pricing and delivery information for customers.
• Respond to questions, inquiries, and requests from customers.
• Set up and maintain customer records and files.
• Perform clerical duties and basic word processing tasks.
• Prepare paperwork for auction days and obtain approvals.
• Assist with other duties around the office as needed.

Skills

Customer comms

Team player

Digital literacy

Time management

Positive attitude

Independent work

Interpersonal skills

Professional appearance

Job description

IAA Holdings, LLC (IAA) is seeking a Customer Service Representative to support our branches and service centers with a customer-first approach. You will handle inquiries in person and across channels, contributing to smooth operations and client satisfaction.

You will join a team that values reliability, clear communication, and accurate data entry while supporting auction day activities and administrative tasks.