Global Customer Experience Specialist - Auction Support

Ritchie Bros. Auctioneers, Inc.; Phoenix (AZ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401K

STD/LTD

Life Insurance/AD&D

Paid holidays

Vacation days

Job summary

IAA, an RB Global, Inc. company, seeks a Customer Service Representative to support branches and service centers, delivering an outstanding customer experience in person and across channels to help drive growth.

The role emphasizes teamwork, digital literacy, and strong communication; responsibilities include handling inquiries, processing orders, maintaining records, and collaborating with colleagues to improve service levels.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist peers.
• Digital literacy and familiarity with common software/tools.
• Time management skills for handling inquiries and tasks.
• Positive attitude and customer-centric mindset.
• Ability to work independently and take initiative.
• Strong interpersonal skills for collaboration.
• Professional and clean appearance in a customer-facing role.

Responsibilities

• Provide customer support via mail, phone, and in-person contact.
• Process orders, enter data, and reference pricing/delivery information.
• Respond to questions, inquiries, and requests from customers.
• Set up and maintain customer records and documentation.
• Perform clerical duties including word processing and filing.
• Prepare paperwork for auction day and secure approvals.
• Assist with other duties to support office operations.

Skills

Communication

Team player

Digital literacy

Time management

Positive attitude

Independence

Interpersonal skills

Professional appearance

Job description

IAA, an RB Global, Inc. company, seeks a Customer Service Representative to support branches and service centers, delivering an outstanding customer experience in person and across channels to help drive growth.

The role emphasizes teamwork, digital literacy, and strong communication; responsibilities include handling inquiries, processing orders, maintaining records, and collaborating with colleagues to improve service levels.