Customer Experience Specialist - Auction Support

Ritchie Bros. Auctioneers, Inc.; Englishtown (NJ); On-site; USD 32,000 - 46,000; Full time

Job summary

IAA Holdings, LLC (IAA), RB Global company, seeks a Customer Service Representative to support branches and service centers. You will assist customers in person and by phone, process orders, and maintain records.

Join a team that values collaboration, digital literacy, and organized, reliable service; duties include data entry, reference pricing, auction-day prep, and general clerical tasks.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist your peers.
• Digital literacy.
• Time management skills.
• Positive attitude.
• Ability to work independently.
• Strong interpersonal skills.
• Professional and clean appearance.

Responsibilities

• Provide a variety of customer support services through the mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into our internal computer systems.
• Reference pricing and delivery information.
• Respond to customer questions, inquiries, and requests.
• Set up new and maintain existing records.
• Perform word processing assignments, filing, and related clerical duties.
• Process paperwork in preparation for auction day, securing necessary approvals.
• Assist with other duties around the office to help out.

Skills

Communication

Teamwork

Digital literacy

Time management

Positive attitude

Independence

Interpersonal skills

Professional appearance

Job description

IAA Holdings, LLC (IAA), RB Global company, seeks a Customer Service Representative to support branches and service centers. You will assist customers in person and by phone, process orders, and maintain records.

Join a team that values collaboration, digital literacy, and organized, reliable service; duties include data entry, reference pricing, auction-day prep, and general clerical tasks.