Customer Success & Auction Support Specialist

Ritchie Bros. Auctioneers, Inc.; Columbus (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

15 days PTO

Job summary

IAA, an RB Global company, is seeking a Customer Service Representative to support our branches and provide excellent service to customers in person and via phone and email.

You will handle orders, enter data, reference pricing and delivery details, respond to inquiries, set up records, and prepare paperwork for auction day.

Join a energetic team that values teamwork, reliability, and strong communication across a global live-auction network.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist your peers.
• Digital literacy
• Time management skills
• Positive attitude
• Ability to work independently
• Strong interpersonal skills
• Professional and clean appearance

Responsibilities

• Provide a variety of customer support services through the mail, telephone, and direct personal contact
• Process orders and assignments and enter data into our internal computer systems
• Reference pricing and delivery information
• Respond to customer questions, inquiries, and requests
• Set up new and maintain existing records
• Perform word processing assignments, filing, and related clerical duties
• Process paperwork in preparation for auction day, securing necessary approvals
• Assist with other duties around the office to help out

Skills

Communication

Team player

Digital literacy

Time management

Positive attitude

Independence

Interpersonal skills

Professional appearance

Job description

IAA, an RB Global company, is seeking a Customer Service Representative to support our branches and provide excellent service to customers in person and via phone and email.

You will handle orders, enter data, reference pricing and delivery details, respond to inquiries, set up records, and prepare paperwork for auction day.

Join a energetic team that values teamwork, reliability, and strong communication across a global live-auction network.