Customer Experience Specialist

RB Global Inc.; Raleigh (NC); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401k with company match

Paid time off (PTO) 15 days/year

Health, dental and vision insurance

Job summary

IAA, a RB Global, Inc. company, is seeking Customer Service Representatives to support customers in person and through multiple channels. You will handle orders, data entry, pricing references, and record maintenance while assisting with various clerical tasks to keep operations smooth.

The role emphasizes teamwork, strong communication skills, digital literacy, and the ability to work independently in a fast-paced environment.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist your peers.
• Digital literacy.
• Time management skills.
• Positive attitude.
• Ability to work independently.
• Strong interpersonal skills.
• Professional and clean appearance.

Responsibilities

• Provide a variety of customer support services through the mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into our internal computer systems.
• Reference pricing and delivery information.
• Respond to customer questions, inquiries, and requests.
• Set up new and maintain existing records.
• Perform word processing assignments, filing, and related clerical duties.
• Process paperwork in preparation for auction day, securing necessary approvals.
• Assist with other duties around the office to help out.

Skills

Customer communication

Team player

Digital literacy

Time management

Positive attitude

Independent work

Interpersonal skills

Professional appearance

Job description

IAA, a RB Global, Inc. company, is seeking Customer Service Representatives to support customers in person and through multiple channels. You will handle orders, data entry, pricing references, and record maintenance while assisting with various clerical tasks to keep operations smooth.

The role emphasizes teamwork, strong communication skills, digital literacy, and the ability to work independently in a fast-paced environment.