Customer Experience Specialist

RB Global Inc.; Chicago, Northern (IL, KY); Hybrid; USD 32,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401K

STD/LTD

Life Insurance/AD&D

Paid holidays

Paid vacations

Job summary

IAA, an RB Global, Inc. company, is seeking Customer Service Representatives who will uphold our commitment to excellent service across branches and service centers. You will engage customers in person and through phone and digital channels to support business and growth.

As part of RB Global, you will join a team focused on reliability, professionalism, and teamwork. The role emphasizes clear communication, dependability, and a positive attitude, with competitive benefits including health

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist your peers.
• Digital literacy.
• Time management skills.
• Positive attitude.
• Ability to work independently.
• Strong interpersonal skills.
• Professional and clean appearance.

Responsibilities

• Provide a variety of customer support services through the mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into our internal computer systems.
• Reference pricing and delivery information.
• Respond to customer questions, inquiries, and requests.
• Set up new and maintain existing records.
• Perform word processing assignments, filing, and related clerical duties.
• Process paperwork in preparation for auction day, securing necessary approvals.
• Assist with other duties around the office to help out.

Skills

Communication

Team player

Digital literacy

Time management

Positive attitude

Independent work

Interpersonal skills

Professional appearance

Job description

IAA, an RB Global, Inc. company, is seeking Customer Service Representatives who will uphold our commitment to excellent service across branches and service centers. You will engage customers in person and through phone and digital channels to support business and growth.

As part of RB Global, you will join a team focused on reliability, professionalism, and teamwork. The role emphasizes clear communication, dependability, and a positive attitude, with competitive benefits including health