Auction Operations Customer Service Rep

Ritchie Bros. Auctioneers, Inc.; Fresno (CA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401K

STD/LTD

Life Insurance/AD&D

Paid holidays

Paid vacations

Job summary

IAA, an RB Global, Inc. company, is seeking Customer Service Representatives to support branches and service centers. You will engage with customers in person and through multiple channels to deliver an outstanding experience and help drive branch growth.

The role emphasizes teamwork, digital literacy, and strong communication, with duties from processing orders to maintaining records and assisting with auction-day preparations. On-site, full-time, with a broad benefits package.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate, willing to assist peers.
• Digital literacy and comfort with computers.
• Time management skills to handle multiple tasks.
• Positive attitude and customer-focused mindset.
• Ability to work independently and take initiative.
• Strong interpersonal skills for effective interactions.
• Professional and clean appearance in a professional setting.

Responsibilities

• Provide a variety of customer support services through mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into our internal computer systems.
• Reference pricing and delivery information for customers.
• Respond to customer questions, inquiries, and requests in a timely manner.
• Set up new and maintain existing records to keep systems accurate.
• Perform word processing, filing, and related clerical duties.
• Process paperwork in preparation for auction day, securing necessary approvals.
• Assist with other duties around the office to help out.

Skills

Communication

Team player

Digital literacy

Time management

Positive attitude

Independent worker

Interpersonal skills

Professional appearance

Job description

IAA, an RB Global, Inc. company, is seeking Customer Service Representatives to support branches and service centers. You will engage with customers in person and through multiple channels to deliver an outstanding experience and help drive branch growth.

The role emphasizes teamwork, digital literacy, and strong communication, with duties from processing orders to maintaining records and assisting with auction-day preparations. On-site, full-time, with a broad benefits package.