Customer Experience Specialist: Frontline Support

Safelite; Sloan (IL); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive weekly base pay starting $

Benefits package valued at >$10k

Tuition reimbursement up to $5,250/yr

Paid training and all required tools

Job summary

Safelite is seeking a Customer Advocate to greet customers, handle scheduling, invoicing, and inquiries, and keep the shop running smoothly. You will manage calls, emails, and in-person interactions with a friendly, professional approach, resolving issues while maintaining accurate records.

The role requires 1–3 years of customer-service or administrative experience, a High School Diploma, and willingness to travel up to 10%. Training is provided.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1–3 years telephone operations or business administration experience.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues and pricing.
• Confirm and complete work order information, including insurance verification.
• Process invoices, work orders, and credit memos.
• Review dealer orders and manage special accounts.

Skills

Telephone operations

Business administration

Education

High School Diploma/GED/Equivalent

Job description

Safelite is seeking a Customer Advocate to greet customers, handle scheduling, invoicing, and inquiries, and keep the shop running smoothly. You will manage calls, emails, and in-person interactions with a friendly, professional approach, resolving issues while maintaining accurate records.

The role requires 1–3 years of customer-service or administrative experience, a High School Diploma, and willingness to travel up to 10%. Training is provided.