Customer Experience Advocate – Front Desk & Scheduling

City Auto Glass, inc.; West Palm Beach (FL); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive weekly pay

Tuition reimbursement up to $5,250/yr

401(k) with company matching

Medical plans customized to you

Paid time off + company holidays + PTO

Volunteer days

Job summary

Safelite Group, Inc. is seeking a Customer Advocate in Florida to greet customers, manage administrative processes, schedule work orders, and handle invoicing while delivering a memorable experience at every interaction.

The role involves answering inbound calls and emails, coordinating with the national contact center, and ensuring smooth operation through attention to detail and courteous service.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1–3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Telephone operations

Education

High School Diploma

Tools

CRM software

Job description

Safelite Group, Inc. is seeking a Customer Advocate in Florida to greet customers, manage administrative processes, schedule work orders, and handle invoicing while delivering a memorable experience at every interaction.

The role involves answering inbound calls and emails, coordinating with the national contact center, and ensuring smooth operation through attention to detail and courteous service.