Customer Experience Advocate

City Auto Glass, inc.; Falmouth (MA); On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

401(k) matching

Medical coverage

Paid time off

Company holidays

Tuition reimbursement

Paid training

Job summary

Safelite Group is seeking a Customer Advocate in Massachusetts to deliver a memorable first impression by handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person.

You will manage inbound calls and emails, resolve service issues quickly with creative solutions, verify information, complete documents, process invoices and credits, and support dealer and national accounts as needed.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.

Skills

Customer service

Telephone operations

Administrative tasks

Communication skills

Professional appearance

Education

High School Diploma

Job description

Safelite Group is seeking a Customer Advocate in Massachusetts to deliver a memorable first impression by handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person.

You will manage inbound calls and emails, resolve service issues quickly with creative solutions, verify information, complete documents, process invoices and credits, and support dealer and national accounts as needed.