Customer Experience Specialist for Auto Collision

Gerber Collision & Glass; Wisconsin; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual PTO

Paid parental leave

6 paid holidays

Medical, prescription, dental & vision

401(k) with company match

Short-Term Disability & Life Insurance

Education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is hiring a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team with administrative tasks.

Responsibilities include scheduling, insurance coordination, document management, and rental car coordination using CCC One and ARMS systems. A fast-paced environment with attention to detail and strong communication is essential.

Qualifications

• High School Diploma or GED required.
• Minimum: 1 year experience in a similar administrative role.
• Preferred: 1 year in an auto body or similar environment with customer service experience.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using CCC One schedule and proper scripting.
• Retrieve insurance assignments and obtain repair authorization documentation for disassembly.
• Prepare RO work packet with QC checklist, work order, parts list and windshield tag.
• Record all communications with customers or insurance partners in CCC One.
• Confirm rental information and update CCC One with rental car usage details.
• Manage ARMS throughout the day to ensure ARMS vehicles are noted in CCC One.

Skills

Customer service

Multitasking

Attention to detail

Communication skills

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass is hiring a Customer Service Representative to deliver an exceptional customer experience and support the Repair Facility Team with administrative tasks.

Responsibilities include scheduling, insurance coordination, document management, and rental car coordination using CCC One and ARMS systems. A fast-paced environment with attention to detail and strong communication is essential.