Customer Experience Specialist - Auto Collision

Gerber Collision & Glass; Madison (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

6 Holidays

Insurance Day 1

401(k) Match

Short-Term Disability & Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to deliver exceptional customer experiences in our collision and glass service facility. You will coordinate with customers and insurance companies, schedule repairs, and manage all administrative tasks to keep the repair process running smoothly.

The role requires attention to detail, strong communication, and a customer-driven mindset. Benefits include PTO, parental leave, insurance from day 1, and 401(k) options, with daily

Qualifications

• High School Diploma or GED is required.
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar environment with customer service experience.

Responsibilities

• Provide exceptional customer experience and manage relationships with customers and insurance companies.
• Schedule vehicle repair appointments using CCC One and related scripts.
• Obtain repair authorization documentation for disassembly and repairs.
• Prepare repair orders with checklists, parts lists, and rental indicators.
• Record communications with customers or insurers during repairs in CCC One.
• Confirm and update rental car information in CCC One.
• Monitor ARMS daily to align with CCC One entries.

Skills

Multitasking

Attention to detail

Communication

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to deliver exceptional customer experiences in our collision and glass service facility. You will coordinate with customers and insurance companies, schedule repairs, and manage all administrative tasks to keep the repair process running smoothly.

The role requires attention to detail, strong communication, and a customer-driven mindset. Benefits include PTO, parental leave, insurance from day 1, and 401(k) options, with daily