Automotive Customer Service Pro | Collision Repair

Gerber Collision & Glass; Buffalo Grove (IL); Vor Ort; USD 23.000 - 30.000; Vollzeit

Benefits dieser Stelle

Annual PTO

Parental Leave

Medical Insurance

401(k)

Life Insurance

Zusammenfassung

Gerber Collision & Glass is seeking a Customer Service Representative to deliver outstanding customer experiences and support the Repair Facility Team. You will manage relationships with customers and insurance partners and handle administrative work within CCC One.

The role requires strong communication, attention to detail, and multitasking in a fast-paced shop environment. A high school diploma and at least 1 year of related experience are expected.

Qualifikationen

• High School Diploma or GED.
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Aufgaben

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Kenntnisse

Customer service

Multitasking

Attention to detail

Written & spoken comms

Ausbildung

High School Diploma or GED

Tools

CCC One

ARMS

Jobbeschreibung

Gerber Collision & Glass is seeking a Customer Service Representative to deliver outstanding customer experiences and support the Repair Facility Team. You will manage relationships with customers and insurance partners and handle administrative work within CCC One.

The role requires strong communication, attention to detail, and multitasking in a fast-paced shop environment. A high school diploma and at least 1 year of related experience are expected.