Auto Collision Customer Care Specialist

Holdings LLC; Middleton Junction (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual PTO plans

Parental Leave for full-time employees

Medical, dental & vision insurance on

401(k) retirement plan with company…

Job summary

Gerber Collision & Glass is seeking candidates for a front-desk/administrative role supporting collision repair services. You will schedule vehicle repairs, manage customer communications, and coordinate with insurers using CCC One and ARMS systems.

The role requires a high school diploma or GED and at least 1 year of related experience, preferably in auto body or customer service. A valid driver's license is required, with great multitasking and meticulous attention to detail.

Qualifications

• High School Diploma or GED (General Education Diploma).
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation to disassemble vehicles for repairs.
• Prepares RO (repair order) work packet including QC checklist, work order, parts list and windshield tag with rental indicators.
• Record all communication with customers or insurance partners during the repair process using CCC One notes.
• Confirm car rental information and update CCC One with rental car usage information.
• Manage ARMS throughout the day to ensure vehicles in ARMS are noted in CCC One.

Skills

Multitasking

Attention to detail

Oral and written communication

Sales drive and customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass is seeking candidates for a front-desk/administrative role supporting collision repair services. You will schedule vehicle repairs, manage customer communications, and coordinate with insurers using CCC One and ARMS systems.

The role requires a high school diploma or GED and at least 1 year of related experience, preferably in auto body or customer service. A valid driver's license is required, with great multitasking and meticulous attention to detail.