Customer Experience Specialist - Auto Collision

Holdings LLC; Albertville (MN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

Paid holidays

Medical Insurance Day 1

401(k) with company match

Short-Term Disability & Life Insurance

Education opportunities

Safety glasses benefit

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Minnesota seeks a Customer Service Representative to deliver exceptional customer experiences, coordinate with insurers, and provide administrative support to the repair facility team.

The role requires handling scheduling, insurance communications, and rental management with CCC One and ARMS tools, within a fast-paced environment. Minimum 1 year admin experience is expected, with an emphasis on accuracy and teamwork.

Qualifications

• High school diploma or GED required.
• Minimum 1 year experience in a similar administrative role.
• Preferred 1 year in auto body or related environment.

Responsibilities

• Execute the WOW plan consistently.
• Schedule vehicle repair appointments using CCC One and scripts.
• Retrieve insurance assignments and obtain repair authorization docs for disassembly.
• Prepare RO work packet with QC checklist, work order, parts list and windshield tag.
• Record communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One with rental usage.
• Manage ARMS daily to ensure vehicles are noted in CCC One.

Skills

Multitasking

Attention to detail

Communication skills

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass in Minnesota seeks a Customer Service Representative to deliver exceptional customer experiences, coordinate with insurers, and provide administrative support to the repair facility team.

The role requires handling scheduling, insurance communications, and rental management with CCC One and ARMS tools, within a fast-paced environment. Minimum 1 year admin experience is expected, with an emphasis on accuracy and teamwork.