Collision Customer Experience Specialist

The Boyd Group; Lebanon (OH); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

PTO

Parental leave

Holiday pay

Medical/Dental/Vision insurance

401(k) match

Disability & Life Insurance

Education opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking a detail‑oriented CSR to deliver exceptional customer experiences and administrative support for our Repair Facility Team. You will manage scheduling, insurance authorizations, rental coordination, and contractor communications in CCC One.

The role emphasizes accurate data entry, timely responses, and a proactive approach to coordinating between customers, insurers, and internal teams in a fast‑paced shop environment.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar administrative role.
• Preferred: 1 year in an auto body or similar environment with customer service experience.

Responsibilities

• Ensure WOW (Wow Operating Way) plan is executed consistently.
• Schedule vehicle repair appointments using CCC One and related scripts.
• Retrieve insurance assignments and obtain repair authorizations for disassembly.
• Prepare RO work packets with QC checklists, parts lists and windshield tags.
• Record all communications with customers or insurers in CCC One.
• Confirm rental information and update CCC One with usage details.
• Manage ARMS daily to reflect vehicles in CCC One.

Skills

Multitasking under pressure

Attention to detail

Strong communication

Sales driven

Customer service

Fast-paced environment

Education

High School Diploma or GED

1 year admin/customer service experience

1 year auto body environment preferred

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Gerber Collision & Glass is seeking a detail‑oriented CSR to deliver exceptional customer experiences and administrative support for our Repair Facility Team. You will manage scheduling, insurance authorizations, rental coordination, and contractor communications in CCC One.

The role emphasizes accurate data entry, timely responses, and a proactive approach to coordinating between customers, insurers, and internal teams in a fast‑paced shop environment.