Customer Experience Specialist - Auto Collision

Gerber Collision & Glass; Beloit (WI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Medical Insurance

Dental & Vision Insurance

401(k) Retirement Plan with company 
2

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Daily Pay option

Job summary

Gerber Collision & Glass Beloit location is hiring a Customer Service Representative to deliver an exceptional customer experience. You will schedule vehicle repairs, manage insurance communications, and maintain repair orders with CCC One and ARMS. Strong multitasking, detail orientation, and communication are essential.

The role supports the Repair Facility Team, requires a High School diploma or GED, and offers opportunities for growth in a fast-paced auto body environment.

Qualifications

• High School Diploma or GED required.
• 1 year experience in a similar administrative role.
• Preferred: 1 year in auto body or customer service environment.
• Strong written and verbal communication skills.

Responsibilities

• Schedule appointments for vehicle repair.
• Manage insurance communications and repair orders (ROs).
• Record communications with customers or insurers in CCC One.
• Confirm car rental details and update CCC One with rental information.
• Coordinate ARMS data with CCC One to ensure consistency.

Skills

Customer service

Scheduling

Multitasking

Attention to detail

Communication

Sales drive

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Microsoft Office

Job description

Gerber Collision & Glass Beloit location is hiring a Customer Service Representative to deliver an exceptional customer experience. You will schedule vehicle repairs, manage insurance communications, and maintain repair orders with CCC One and ARMS. Strong multitasking, detail orientation, and communication are essential.

The role supports the Repair Facility Team, requires a High School diploma or GED, and offers opportunities for growth in a fast-paced auto body environment.