Auto Collision Customer Care Specialist

Boyd Group; Skokie (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Paid Holidays

Medical Insurance

401(k) Match

Short-Term Disability

Life Insurance

Voluntary Life Insurance

Continuing Education

Safety Glasses

Job summary

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience in auto collision repair. You will schedule vehicle repairs, coordinate with insurers, and maintain repair orders and communications using CCC One and ARMS.

The role emphasizes multitasking, attention to detail, and strong written and verbal communication, with benefits and a supportive team environment at The Boyd Group.

Qualifications

• Education: High School Diploma or GED.
• Experience: 1 year in a similar admin role; 1 year in auto body or similar environment preferred.

Responsibilities

• Schedule appointments for vehicle repair using CCC One and Daily Demand Capacity Planner with proper scripts.
• Retrieve insurance assignments and obtain repair authorization docs to disassemble vehicles.
• Prepare RO work packet with QC checklist, work order, parts list and windshield tag.
• Record all communication with customers or insurance partners via CCC One notes.

Skills

Multitasking

Attention to detail

Oral & written communication

Customer service

Sales drive

General office equipment

Computer skills

Education

High School Diploma or GED

Tools

CCC One

ARMS

Job description

Gerber Collision & Glass is seeking a Customer Service Representative to deliver an exceptional customer experience in auto collision repair. You will schedule vehicle repairs, coordinate with insurers, and maintain repair orders and communications using CCC One and ARMS.

The role emphasizes multitasking, attention to detail, and strong written and verbal communication, with benefits and a supportive team environment at The Boyd Group.