Customer Service & Admin Specialist — Flexible Hours, PTO

Ultipro; Waco (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Extended health, dental insurance

Vision insurance

Employee Discount 10%-30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Job summary

Ashley Furniture is seeking a Customer Service Representative to be the front-line ambassador at our store. You will deliver exceptional service, greet customers, handle questions, and support store operations with administrative tasks.

Responsibilities include processing sales orders, managing customer accounts, handling payments, and assisting with audits, inventory, and reporting. A team-focused approach helps drive Ashley's retail success.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• Knowledgeable Microsoft Office Suite and system transactions.
• 1 year of customer service, office, and/or administrative experience preferred.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Front Desk & Customer Service: Greet customers in a warm, professional manner and provide service via in-person, phone and email.
• Sales Order Support: Assist with processing sales orders accurately and ensure documents are complete and approved.
• Customer Account Management: Process credit applications, assist financing, and maintain accurate accounts.
• Cash Handling & Financial Procedures: Follow cash handling procedures, process payments, and reconcile transactions.
• Customer Issue Resolution: Address inquiries and concerns, escalate to management as needed and follow up.
• Audit & Compliance Assistance: Support audits, inventory processes, and paperwork verification.
• Reporting & Documentation: Maintain records, prepare reports, and file sales and office paperwork.
• Team Collaboration: Work with sales, merchandising, and store associates for seamless operations.
• Technology & Systems: Use POS, retail software, and MS Office to perform duties accurately.

Skills

Customer service

Office administration

Microsoft Office Suite

Education

High school diploma or equivalent

Tools

Point-of-sale systems

Retail management software

Cash handling systems

Job description

Ashley Furniture is seeking a Customer Service Representative to be the front-line ambassador at our store. You will deliver exceptional service, greet customers, handle questions, and support store operations with administrative tasks.

Responsibilities include processing sales orders, managing customer accounts, handling payments, and assisting with audits, inventory, and reporting. A team-focused approach helps drive Ashley's retail success.