Customer Experience Specialist — Flexible Hours & Benefits

Nordstrom, Inc.; Boca Raton (FL); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Medical/Vision

Retirement

Paid Time Off

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in Boca Raton, FL is seeking a customer-focused team member to deliver friendly service, handle returns, assist with order pickup, and process transactions on the register.

You will mentor new hires and contribute to a positive store environment while upholding privacy and security standards. The role requires strong relationship-building, multi-device tech proficiency (Windows, iOS, Android), and the ability to manage multiple tasks in a fast-paced setting.

Qualifications

• Strong customer service mindset and the ability to build trust with customers and teammates.
• Clear, effective communication and interpersonal skills across multiple channels.
• Ability to train and deliver POS/register training to onboard new hires.

Responsibilities

• Deliver friendly service by understanding customer needs and owning interactions from start to finish.
• Troubleshoot and resolve customer concerns with empathy and solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.
• Promote Nordstrom Loyalty program and new tools to enhance customer and employee experience.

Skills

Customer service

Communication

POS training

Multitasking

Team mentorship

Tools

POS Systems

MS Windows

iOS

Android

Job description

Nordstrom, Inc. in Boca Raton, FL is seeking a customer-focused team member to deliver friendly service, handle returns, assist with order pickup, and process transactions on the register.

You will mentor new hires and contribute to a positive store environment while upholding privacy and security standards. The role requires strong relationship-building, multi-device tech proficiency (Windows, iOS, Android), and the ability to manage multiple tasks in a fast-paced setting.