Customer Experience Specialist — Flexible Hours

Nordstrom Inc; Houston (TX); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in Houston, TX seeks a customer‑facing team member who excels at connecting with people and delivering friendly service. You will resolve returns, support order pickup, and mentor new associates on the register, owning each interaction to build trust with customers and teammates.

This role emphasizes teamwork, multitasking in a fast‑paced retail environment, and protecting customer information. Hours vary, including evenings and weekends, with competitive hourly pay and benefits.

Qualifications

• Ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions‑focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.

Skills

Relationship building

OS familiarity

Effective communication

Register training

Multitasking

Job description

Nordstrom, Inc. in Houston, TX seeks a customer‑facing team member who excels at connecting with people and delivering friendly service. You will resolve returns, support order pickup, and mentor new associates on the register, owning each interaction to build trust with customers and teammates.

This role emphasizes teamwork, multitasking in a fast‑paced retail environment, and protecting customer information. Hours vary, including evenings and weekends, with competitive hourly pay and benefits.