Customer Experience Specialist

Nordstrom Inc; Tigard (OR); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement plan

Merchandise discount

401k

PTO & Holidays

Employee Assistance Program

Job summary

Nordstrom, Inc. in Tigard, OR is hiring a customer service associate to deliver friendly service, resolve returns, support order pickup, and process transactions accurately. You will mentor new employees on the register and build trust with customers and teammates.

Hours vary by business needs, including evenings and weekends; you will promote Nordstrom Loyalty and new tools to enhance both customer and employee experiences.

Qualifications

• Excellent relationship-building with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.

Responsibilities

• Provide friendly service and resolve returns; support order pickup and processing transactions.
• Mentor new employees on the register and POS procedures.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect customer information with education and compliance.

Skills

Relationship building

OS familiarity

Communication

POS training

Task prioritization

Ownership & accountability

Tools

MS Windows

iOS

Android

Job description

Nordstrom, Inc. in Tigard, OR is hiring a customer service associate to deliver friendly service, resolve returns, support order pickup, and process transactions accurately. You will mentor new employees on the register and build trust with customers and teammates.

Hours vary by business needs, including evenings and weekends; you will promote Nordstrom Loyalty and new tools to enhance both customer and employee experiences.