Customer Experience Specialist - Flexible Schedule & Rewards

Nordstrom, Inc.; Pittsburgh (Allegheny County); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Medical/Vision

Dental

Retirement

Paid Time Away

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, Inc. in Pittsburgh is seeking a customer-obsessed sales associate to deliver a seamless, friendly shopping experience. You will assist customers with transactions, demonstrate store technologies, and foster trust, teamwork, and positive relationships with colleagues.

The role requires adaptability to a variable schedule, strong communication, and a willingness to support initiatives like Nordstrom Rewards while upholding privacy and security standards.

Qualifications

• Ability to build relationships with customers, peers and leadership.
• Proficiency in MS Windows, iOS and Android.
• Clear, effective communication with strong interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Accountability, initiative and ownership.
• Flexible schedule based on department needs.

Responsibilities

• Assist customers with a variety of transactions through a seamless and friendly experience.
• Demonstrate expertise in all technologies used in the store environment.
• Inspire trust, teamwork and positive team relationships.
• Defuse customer situations and provide timely resolution.
• Ensure the security and privacy of customer information through education and compliance.
• Motivate others to adopt initiatives such as Nordstrom Rewards.
• Hours and schedule vary by week based on business needs.

Skills

Relationship building

OS proficiency

Communication skills

Multitasking

Accountability

Flexible scheduling

Job description

Nordstrom, Inc. in Pittsburgh is seeking a customer-obsessed sales associate to deliver a seamless, friendly shopping experience. You will assist customers with transactions, demonstrate store technologies, and foster trust, teamwork, and positive relationships with colleagues.

The role requires adaptability to a variable schedule, strong communication, and a willingness to support initiatives like Nordstrom Rewards while upholding privacy and security standards.