Guest Experience Specialist | In-Store Service & POS

Nordstrom; San Jose (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Healthcare and vision

Dental

Retirement plan

Paid Time Off

Life Insurance

Disability Insurance

Merchandise Discount

Employee Assistance Program

Job summary

Nordstrom is seeking a customer-focused team member in a full-time role in the United States. You will deliver friendly service, handle returns and order pickups, and support transactions with accuracy using POS systems.

You will also mentor new hires and contribute to a positive team environment. The successful candidate will build trust with customers and teammates, adapt to various operating systems, and participate in loyalty initiatives while working flexible hours including evenings and

Qualifications

• Strong ability to build relationships with customers, peers, and leaders.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Clear, effective communication and strong interpersonal skills.
• Ability to train and deliver POS/register training to support onboarding of new hires.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong ownership, accountability, and follow-through.
• Physical requirements: continual movement, lifting up to 25 pounds.

Responsibilities

• Deliver seamless, friendly service by understanding customer needs and owning interactions from start to finish, whether resolving returns and exchanges, or supporting order and pickup inquiries.
• Troubleshoot and resolve customer concerns with empathy, sound judgment, and a solutions-focused approach.
• Accurately process transactions and ticketing using POS and store systems to support inventory accuracy.
• Build relationships with teammates and contribute to a positive, team-focused environment.
• Protect the security and privacy of customer information through education, compliance and resolution of issues.
• Promote initiatives such as the Nordstrom Loyalty program, along with new tools, software, and services that enhance the customer and employee experience.
• Hours vary based on business needs, including evenings and weekends.

Skills

Customer relationship building

POS training

Multiplatform familiarity

Tools

POS systems

Store systems

Job description

Nordstrom is seeking a customer-focused team member in a full-time role in the United States. You will deliver friendly service, handle returns and order pickups, and support transactions with accuracy using POS systems.

You will also mentor new hires and contribute to a positive team environment. The successful candidate will build trust with customers and teammates, adapt to various operating systems, and participate in loyalty initiatives while working flexible hours including evenings and