Customer Service Specialist — Build Trust & Resolve

Nordstrom Inc; Honolulu (HI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical/Vision

Retirement

Paid Time Away

Life Insurance

Disability Insurance

Merchandise Discount

EAP Resources

Job summary

Nordstrom, a fast-moving fashion retailer, seeks a customer‑focused associate to deliver friendly service, resolve returns, and support order pickup while maintaining accurate POS transactions. You will mentor new hires on register use, build trust with customers and teammates, and adapt to evenings and weekends as needed.

Responsibilities include troubleshooting customer concerns with empathy, promoting Nordstrom Loyalty programs, and learning new tools and services that enhance both customer

Qualifications

• Excellent customer service and communication skills.
• Ability to train new hires on POS and store procedures.
• Comfort with Windows, iOS and Android operating systems.

Responsibilities

• Provide friendly service and resolve returns from start to finish.
• Process transactions accurately using POS and store systems.
• Support order pickup inquiries and satisfy customer needs.
• Mentor new employees on register training and procedures.
• Protect customer data privacy and security in daily operations.

Skills

Relationship building

Communication skills

Train others on POS

Task prioritization

Ownership & accountability

Tools

POS systems

Windows

iOS/Android

Job description

Nordstrom, a fast-moving fashion retailer, seeks a customer‑focused associate to deliver friendly service, resolve returns, and support order pickup while maintaining accurate POS transactions. You will mentor new hires on register use, build trust with customers and teammates, and adapt to evenings and weekends as needed.

Responsibilities include troubleshooting customer concerns with empathy, promoting Nordstrom Loyalty programs, and learning new tools and services that enhance both customer