Customer Experience Specialist - Financial Services

Ccffamilyofbrands; Lorain (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand opportunities across 11+</

Key Holder Program

Job summary

CheckSmart is seeking a Customer Service Representative in Lorain, OH. You’ll help customers access financial solutions, process transactions, and deliver an exceptional in-store experience.

This entry-level role includes hands-on training and development to advance within our growing family of brands. You’ll work in a fast-paced environment, interact with diverse customers, and participate in on-site events while maintaining accuracy and compliance.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers.
• Meticulous attention to detail and accurate data entry.
• Proficiency with POS systems, phones, and Microsoft Office.

Responsibilities

• Cultivate lasting customer relationships to drive repeat business.
• Review, validate, and process customer transactions accurately.
• Assist in account management and collections by accepting payments.
• Maintain POS data and enter customer information precisely.
• Participate in on-site events and community outreach.

Skills

Verbal communication

Written communication

Attention to detail

Data entry

Customer service

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone usage

Job description

CheckSmart is seeking a Customer Service Representative in Lorain, OH. You’ll help customers access financial solutions, process transactions, and deliver an exceptional in-store experience.

This entry-level role includes hands-on training and development to advance within our growing family of brands. You’ll work in a fast-paced environment, interact with diverse customers, and participate in on-site events while maintaining accuracy and compliance.