Customer Experience Specialist — Fast-Paced CSR

LRS; Winona (MN); On-site; USD 24,796 - 27,552; Full time

Job summary

A leading waste management company in Winona, MN, is seeking a Customer Experience Specialist to enhance customer satisfaction through superior service. This role demands a positive attitude, 2–3 years of call center experience, and excellent communication skills. Candidates will manage customer interactions via phone, email, and chat, addressing concerns and striving for first-contact resolution. A full-time position with hourly pay ranging from $18 to $20, depending on experience, is offered. Availability for some Saturday shifts is required.

Qualifications

• 2–3 years of call center experience.
• Positive and helpful attitude toward customers.
• Comfortable working in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Detail-oriented with strong organizational skills.

Responsibilities

• Assist customers and answer questions concisely.
• Provide exceptional customer experience via phone, email, and chat.
• Handle complex concerns positively and supportively.
• Collaborate with team members for consistent services.
• Identify opportunities to improve products and services.

Skills

Customer service skills

Verbal communication

Written communication

Attention to detail

Time management

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

A leading waste management company in Winona, MN, is seeking a Customer Experience Specialist to enhance customer satisfaction through superior service. This role demands a positive attitude, 2–3 years of call center experience, and excellent communication skills. Candidates will manage customer interactions via phone, email, and chat, addressing concerns and striving for first-contact resolution. A full-time position with hourly pay ranging from $18 to $20, depending on experience, is offered. Availability for some Saturday shifts is required.