Hybrid Customer Experience Rep | Call Center & Retention

Walter's Recycling and Refuse; Blaine (MN); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401K with Employer Match

PTO 10 days + 6 ESST

Job summary

Walters Recycling and Refuse is hiring a Customer Experience Representative in Minnesota. The role handles inbound inquiries, sells services, and processes data with a focus on delivering outstanding customer experiences.

Hybrid office/remote work is possible; expected to manage 55–100 calls per day and improve internal communications. The position requires a high school diploma, 1 year of call center experience, and strong customer service skills.

Qualifications

• High School Diploma or GED required.
• 18 years or older and legally allowed to work in the U.S.
• 1 year of call center experience preferred.
• Outgoing, positive attitude and customer-focused.
• Computer literate with ability to learn CS software applications.
• Typing speed of 35 wpm and basic Excel skills.

Responsibilities

• Answer phones and respond to pricing, services, and questions.
• Sell Walters services to potential new customers.
• Enter account information accurately into the OS.
• Transfer calls to appropriate staff and resolve issues.
• Research billing issues and collect payments by phone.
• Identify trends and suggest process improvements.
• Follow company policies and SOPs; may assist with billing or scanning tasks.
• Be flexible for other duties in the customer service group.

Skills

Call center experience

Customer service

Typing 35 wpm

Excel (intermediate)

Bilingual (Spanish or Hmong)

Education

High School Diploma or GED

Tools

Windows OS

CRM software

Job description

Walters Recycling and Refuse is hiring a Customer Experience Representative in Minnesota. The role handles inbound inquiries, sells services, and processes data with a focus on delivering outstanding customer experiences.

Hybrid office/remote work is possible; expected to manage 55–100 calls per day and improve internal communications. The position requires a high school diploma, 1 year of call center experience, and strong customer service skills.