Customer Experience Specialist (CSR)

LRS; Winona (MN); On-site; USD 24,796 - 27,552; Full time

Job summary

A leading waste management company in Winona, MN, is seeking a Customer Experience Specialist to enhance customer satisfaction through superior service. This role demands a positive attitude, 2–3 years of call center experience, and excellent communication skills. Candidates will manage customer interactions via phone, email, and chat, addressing concerns and striving for first-contact resolution. A full-time position with hourly pay ranging from $18 to $20, depending on experience, is offered. Availability for some Saturday shifts is required.

Qualifications

• 2–3 years of call center experience.
• Positive and helpful attitude toward customers.
• Comfortable working in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Detail-oriented with strong organizational skills.

Responsibilities

• Assist customers and answer questions concisely.
• Provide exceptional customer experience via phone, email, and chat.
• Handle complex concerns positively and supportively.
• Collaborate with team members for consistent services.
• Identify opportunities to improve products and services.

Skills

Customer service skills

Verbal communication

Written communication

Attention to detail

Time management

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Customer Experience Specialist (CSR) – LRS

Join to apply for the Customer Experience Specialist (CSR) role at LRS. LRS is the industry leader in providing innovative and environmentally responsible waste and recycling solutions. Our team delivers exceptional service and value through a relentless commitment to customer satisfaction and environmental preservation.

Overview

LRS thrives on the passion and innovation of employees to preserve the beauty of towns, neighborhoods, and communities. We are excited to hire candidates who align with our Vision and Values: To become the safest, most innovative waste recycler in the world by redefining how the world views waste.

Core Values

• Live Safety
• Serve With Passion
• Innovate Relentlessly
• Engage With Integrity
• Build Community
• Be Accountable

Responsibilities

• A resourceful and quick‑thinking mind to assist customers and answer questions concisely.
• Provide an exceptional customer experience through phone, email, and chat support.
• Anticipate customer needs and go above and beyond to ensure an efficient, seamless experience.
• Strive for first‑contact resolution.
• Handle complex and heightened concerns with a positive, supportive attitude.
• Collaborate with team members for consistent and seamless services.
• Prioritize tasks and manage time effectively.
• Identify opportunities to improve processes, products, and services.
• Update customer information in the system during and after each interaction.
• Explain services and products to prospective customers on incoming calls.
• Become proficient with client programs and develop product knowledge.
• Record and verify names, addresses, purchases, and reactions of prospective customers.
• Direct calls for further problem resolution when necessary.
• Participate in learning opportunities for process improvements, time management, and technology skills.
• Follow company policies and procedures.
• Support special projects and other duties as needed.

Qualifications

• High School Diploma or GED.
• Previous 2–3 years of call center experience.
• Positive, helpful, and courteous attitude.
• Williness to assist with clients’ needs.
• Patience and attentiveness in all communication and interactions.
• Comfortable working in a fast‑paced and active group environment.
• Team‑oriented with strong camaraderie.
• Self‑motivated to provide top‑notch customer service.
• Exceptional verbal and written communication skills.
• Detail‑oriented with strong organizational skills.
• Critical and creative thinking for proactive problem solving.
• General math skills.
• Positive professional attitude toward customers and coworkers.
• Adheres to attendance and scheduling policies.
• Excellent Microsoft Word, Excel, and Outlook skills.
• Availability: 40 hours per week plus one to two Saturdays per month.
• Hourly pay: $18–$20, depending on experience.

Physical Demands / Environmental Factors

• Regularly sit; use hands to finger, handle, or feel; reach with hands and arms; talk or hear.
• Occasionally stand and walk.
• Frequently lift or move up to 10 pounds.
• Vision abilities required: close vision, distance vision, depth perception, and ability to adjust focus.
• Some regional travel required.

Reports To

Customer Experience Manager

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other