Customer Care Specialist - Problem Solver with PTO & 401(k)

Pellitteri Waste Systems Inc; Madison (WI); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Competitive weekly pay

Paid time off

Free and low-cost Health Insurance options

401k plan with generous match

Job summary

A growing family-owned waste management company in Madison, WI is seeking an experienced Customer Care Specialist. In this role, you will handle customer inquiries, provide service and pricing information, and support department initiatives. Candidates should have 3-5 years of customer service experience, critical thinking skills, and the ability to communicate effectively with customers and staff. This position offers competitive weekly pay and various health insurance options.

Qualifications

• 3-5 years of customer service experience preferred.
• Proven experience with writing skills and working with municipalities preferred.
• Ability to prioritize and multitask effectively.

Responsibilities

• Field customer calls on various services.
• Handle escalated calls and emails as needed.
• Provide accurate service and pricing information.

Skills

Critical thinking and problem-solving

High-level writing skills

Outstanding interpersonal skills

Detail-oriented and efficient

Job description

A growing family-owned waste management company in Madison, WI is seeking an experienced Customer Care Specialist. In this role, you will handle customer inquiries, provide service and pricing information, and support department initiatives. Candidates should have 3-5 years of customer service experience, critical thinking skills, and the ability to communicate effectively with customers and staff. This position offers competitive weekly pay and various health insurance options.