Customer Experience Specialist — Delivery & Payments

Raymour & Flanigan Furniture and Mattresses; Garden City South (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to support the lifecycle of customer purchases by scheduling deliveries, managing payments, and addressing questions and concerns. You will work independently and in small teams to strengthen the overall shopping experience.

The role requires delivering friendly, professional service with strong communication, listening, and multitasking abilities while adapting to a retail schedule, including days, nights,

Qualifications

• Provide genuine, friendly, personable and professional service.
• Effective communication and interpersonal skills.
• Excellent listening skills and ability to multitask in a fast-paced environment.
• Proactively resolve escalated customer issues.
• Support sales and operations to advocate for customer concerns.
• Flexibility to work a retail schedule including days, nights, weekends, holidays.

Responsibilities

• Schedule deliveries and coordinate payments.
• Address customer questions and concerns.
• Work independently and in small teams to enhance the customer shopping experience.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Active listening

Multi-tasking

Flexibility

Problem solving

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to support the lifecycle of customer purchases by scheduling deliveries, managing payments, and addressing questions and concerns. You will work independently and in small teams to strengthen the overall shopping experience.

The role requires delivering friendly, professional service with strong communication, listening, and multitasking abilities while adapting to a retail schedule, including days, nights,