Customer Experience Specialist - Delivery & Support

Raymour-; East York (PA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Tuition reimbursement

Merchandise discount

Short term disability

Job summary

Raymour & Flanigan in York showroom is seeking a Customer Service Representative to bridge the gap between dream and reality by assisting customers with deliveries, payments, and inquiries. You'll work independently and in a small team to strengthen the overall shopping experience.

The ideal candidate delivers genuine, friendly service, communicates clearly, and stays organized in a fast-paced environment. You’ll resolve escalated issues, support sales and operations, and maintain a flexible

Qualifications

• Genuine, friendly, personable and professional service.
• Effective communication and interpersonal skills.
• Excellent listening and multi-tasking in a fast-paced environment.
• Proactively resolve escalated customer issues.
• Ssupport sales and operations to advocate for customers.
• Flexibility to work a retail schedule including days, nights, weekends, holidays, and events.

Responsibilities

• Assist customers with scheduling deliveries.
• Manage payments and respond to questions and concerns.
• Work independently and in a small team to enhance the customer shopping experience.

Skills

Customer service

Communication

Multitasking

Problem solving

Flexibility

Job description

Raymour & Flanigan in York showroom is seeking a Customer Service Representative to bridge the gap between dream and reality by assisting customers with deliveries, payments, and inquiries. You'll work independently and in a small team to strengthen the overall shopping experience.

The ideal candidate delivers genuine, friendly service, communicates clearly, and stays organized in a fast-paced environment. You’ll resolve escalated issues, support sales and operations, and maintain a flexible