Customer Experience Specialist

Raymour & Flanigan Furniture and Mattresses; Wilmington (DE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast with owners

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative in Delaware to help customers arrange deliveries, process payments and address questions. You will work independently and with a small team to ensure a positive shopping experience.

The role requires friendly, professional service, strong communication and multitasking in a fast-paced retail environment, with flexibility for days, nights, weekends and holidays. Competitive pay and benefits are offered.

Qualifications

• Customer service excellence demonstrated in a retail setting.
• Strong communication, interpersonal and organizational skills.
• Ability to listen actively and multitask in a fast-paced environment.
• Experience resolving escalated customer issues and advocating for customers.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Provide genuine, friendly, professional service to every customer.
• Support sales and operations teams to meet customer needs.
• Maintain a positive shopping experience and handle inquiries on-site.

Skills

Friendly, personable service

Effective communication

Listening and multi‑tasking

Escalation resolution

Team support & adaptability

Retail schedule flexibility

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative in Delaware to help customers arrange deliveries, process payments and address questions. You will work independently and with a small team to ensure a positive shopping experience.

The role requires friendly, professional service, strong communication and multitasking in a fast-paced retail environment, with flexibility for days, nights, weekends and holidays. Competitive pay and benefits are offered.