Customer Experience Pro — Delivery & Payments Support

Raymour & Flanigan Furniture and Mattresses; Wilkes-Barre (Luzerne County); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Breakfast with owners

Job summary

Raymour & Flanigan Furniture and Mattresses is hiring a Customer Service Representative in the United States. You will bridge the gap between dream and reality by assisting customers with deliveries and payments, while addressing questions and concerns to improve the shopping experience.

You will work independently and on a small team, providing genuine, friendly, and professional service. The role requires flexibility to work a retail schedule including evenings and weekends.

Qualifications

• Experience in a retail or customer service environment is preferred.
• Ability to schedule deliveries, handle payments and address questions.
• Strong communication and problem-solving skills.

Responsibilities

• Assist customers with scheduling deliveries and coordinating timelines.
• Manage payments and process orders to ensure accuracy.
• Address customer questions and resolve issues with a friendly, professional approach.
• Work independently and in a team to enhance the customer shopping experience.
• Support sales and operations teams to meet customer needs and requests.

Skills

Customer service

Communication

Multitasking

Phone skills

Job description

Raymour & Flanigan Furniture and Mattresses is hiring a Customer Service Representative in the United States. You will bridge the gap between dream and reality by assisting customers with deliveries and payments, while addressing questions and concerns to improve the shopping experience.

You will work independently and on a small team, providing genuine, friendly, and professional service. The role requires flexibility to work a retail schedule including evenings and weekends.