Customer Experience & Delivery Coordinator

Raymour & Flanigan Furniture and Mattresses; City of White Plains (NY); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to guide customers through delivery scheduling and payments, while addressing questions and concerns to enhance the shopping experience.

You will work independently and with a small team to ensure the company vision of elevating customer satisfaction is consistently met. The role requires excellent communication, multitasking, and a customer-first approach.

Qualifications

• Genuine, friendly, personable and professional service.
• Excellent listening and communication skills.
• Ability to multi-task in a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations to advocate for customer concerns.
• Retail schedule availability including days, nights, weekends, holidays.

Responsibilities

• Help customers schedule deliveries and manage payments.
• Address questions and concerns to improve the shopping experience.
• Collaborate with teammates to meet customer needs.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Escalation handling

Flexibility

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to guide customers through delivery scheduling and payments, while addressing questions and concerns to enhance the shopping experience.

You will work independently and with a small team to ensure the company vision of elevating customer satisfaction is consistently met. The role requires excellent communication, multitasking, and a customer-first approach.