Customer Experience Specialist

Raymour & Flanigan Furniture and Mattresses; Manchester (CT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast prepared by owners

Job summary

Raymour & Flanigan Furniture and Mattresses in Manchester, Connecticut, is looking for a Customer Service Representative to assist with customer purchases. You will play a vital role in bridging the gap between the customer's dream and reality by managing deliveries and payments while addressing customer concerns.

We seek someone with effective communication skills, a friendly personality, and the flexibility to work various schedules, including evenings and weekends. Join us in creating a positive shopping experience for all customers.

Qualifications

• Consistent genuine and friendly service in a retail environment.
• Ability to handle escalated customer issues proactively.
• Demonstrated effective communication in person and on the phone.

Responsibilities

• Assist customers with scheduling deliveries and managing payments.
• Acknowledge customer questions and concerns effectively.
• Support sales and operations team members in customer advocacy.

Skills

Effective communication

Interpersonal skills

Organizational skills

Listening skills

Multi-tasking

Flexibility in schedule

Job description

Raymour & Flanigan Furniture and Mattresses in Manchester, Connecticut, is looking for a Customer Service Representative to assist with customer purchases. You will play a vital role in bridging the gap between the customer's dream and reality by managing deliveries and payments while addressing customer concerns.

We seek someone with effective communication skills, a friendly personality, and the flexibility to work various schedules, including evenings and weekends. Join us in creating a positive shopping experience for all customers.