Customer Experience Specialist

Raymour & Flanigan Furniture and Mattresses; Royersford (Montgomery County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Breakfast with owners

Job summary

Raymour & Flanigan Furniture and Mattresses in Royersford, PA is seeking a Customer Service Representative who will play a key role in guiding customers through deliveries and payments, ensuring a smooth end-to-end shopping experience.

You will work both independently and with a small team to resolve questions, handle concerns, and advocate for customers while supporting sales and operations. A retail schedule including days, nights, weekends and holidays is expected.

Qualifications

• Provide genuine, friendly and professional service.
• Excellent listening and communication both in person and on the phone.
• Ability to multitask in a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations by advocating for customer concerns.
• Flexibility to work a retail schedule including days, nights, weekends, holidays.

Responsibilities

• Schedule deliveries and manage payment processes.
• Address customer questions and concerns with professionalism.
• Work independently and with a small team to enhance the customer shopping experience.

Skills

Customer service

Communication

Multitasking

Conflict resolution

Team collaboration

Schedule flexibility

Job description

Raymour & Flanigan Furniture and Mattresses in Royersford, PA is seeking a Customer Service Representative who will play a key role in guiding customers through deliveries and payments, ensuring a smooth end-to-end shopping experience.

You will work both independently and with a small team to resolve questions, handle concerns, and advocate for customers while supporting sales and operations. A retail schedule including days, nights, weekends and holidays is expected.