Customer Experience & Delivery Coordinator

Raymour & Flanigan Furniture and Mattresses; City of Albany (NY); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Profit sharing

Cross training

Job summary

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to help manage deliveries, payments, and customer inquiries. You will bridge the gap between customer expectations and the final experience, working both independently and as part of a small team to strengthen the overall shopping interaction.

The role emphasizes genuine, friendly, and professional service, with a focus on effective communication, active listening, and the ability to handle multiple tasks in

Qualifications

• Provide genuine, friendly, personable and professional service.
• Effective communication in person and on the phone.
• Active listening and ability to multi-task in a fast-paced environment.
• Proactively resolve escalated customer issues.
• Support sales and operations teams to address customer concerns and requests.

Responsibilities

• Assist customers with deliveries, payments and questions.
• Work independently and in small teams to enhance the customer shopping experience.

Skills

Customer service

Communication

Listening

Multi-tasking

Flexibility

Team support

Job description

Raymour & Flanigan Furniture and Mattresses is seeking a Customer Service Representative to help manage deliveries, payments, and customer inquiries. You will bridge the gap between customer expectations and the final experience, working both independently and as part of a small team to strengthen the overall shopping interaction.

The role emphasizes genuine, friendly, and professional service, with a focus on effective communication, active listening, and the ability to handle multiple tasks in