Customer Experience Specialist: Collision Repair & Admin

Crash-Champions-Collision-Repair-Team-1; Sugar Land (TX); On-site; USD 14,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in Sugar Land is hiring for a front-desk/administrative role to greet customers, manage calls and walk-ins, and support the GMs and service advisors. The position emphasizes strong customer service, organizational skills, and accurate data handling.

Ideal candidates will handle high call volumes, maintain a tidy front office, and collaborate across departments while ensuring timely documentation and billing processes. Competitive benefits and stable hours are offered.

Qualifications

• Interpersonal and customer service skills are essential.
• Analytical and problem-solving abilities to handle inquiries.
• Strong multitasking and organizational abilities to manage multiple channels.

Responsibilities

• Greet and assist customers promptly and professionally.
• Maintain a clean workspace as the first point of contact.
• Handle high volumes of calls, walk-in traffic, and written correspondence; route to proper departments.
• Provide clerical support to General Managers and Service Advisors.
• Process receivables/payables and input data into accounting systems; balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Patience

Job description

Crash Champions in Sugar Land is hiring for a front-desk/administrative role to greet customers, manage calls and walk-ins, and support the GMs and service advisors. The position emphasizes strong customer service, organizational skills, and accurate data handling.

Ideal candidates will handle high call volumes, maintain a tidy front office, and collaborate across departments while ensuring timely documentation and billing processes. Competitive benefits and stable hours are offered.