Customer Experience Specialist — Collision Repair

Crash Champions; Santa Clara (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in Santa Clara, CA is hiring for a customer-facing role at our one-stop collision repair facility. You will greet customers, manage calls, and support service advisors with clerical tasks, ensuring smooth daily operations.

The position emphasizes strong communication and multi-tasking in a fast-paced environment. Expected responsibilities include handling inquiries, directing requests to the appropriate department, and contributing to accurate financial records.

Qualifications

• Interpersonal and customer service skills required.
• Analytical and problem-solving abilities preferred.
• Ability to multitask and stay organized.
• Comfort with answering a high volume of calls and emails daily.
• Patience and attentiveness in customer interactions.

Responsibilities

• Greet and assist customers and prospects promptly and professionally.
• Keep workspace clean as the first point of contact for customers.
• Manage incoming calls, walk-ins, and written correspondence, routing to the right team.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables/payables and enter data into accounting systems and spreadsheets; balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Communication

Job description

Crash Champions in Santa Clara, CA is hiring for a customer-facing role at our one-stop collision repair facility. You will greet customers, manage calls, and support service advisors with clerical tasks, ensuring smooth daily operations.

The position emphasizes strong communication and multi-tasking in a fast-paced environment. Expected responsibilities include handling inquiries, directing requests to the appropriate department, and contributing to accurate financial records.