Customer Experience Agent – Collision Repair Reception

Crash Champions; Seattle (WA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401k with match

Referral Bonus

Paid Holidays

Job summary

Crash Champions in Seattle is seeking a capable office assistant to greet customers, answer calls, and handle walk-in inquiries with professionalism. You will help maintain a welcoming front desk and support the service team.

You will provide clerical support to General Managers and Service Advisors, manage receivables and accounting data entry, and assist with month-end statements. This role emphasizes strong communication, organization, and a customer-first approach.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Multitasking and organizational capabilities.
• Ability to handle a high volume of calls and emails daily.
• Attentiveness and patience are essential.

Responsibilities

• Greet and assist customers promptly and professionally.
• Maintain a clean workspace as the first point of contact.
• Manage incoming calls, walk-in business, and written correspondence; direct to appropriate departments.
• Provide clerical and administrative support to General Managers and Service Advisors.
• Handle receivables, payables, data entry into the accounting system and related spreadsheets; balance month-end statements.
• Perform other related duties as assigned.

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Organizational skills

Job description

Crash Champions in Seattle is seeking a capable office assistant to greet customers, answer calls, and handle walk-in inquiries with professionalism. You will help maintain a welcoming front desk and support the service team.

You will provide clerical support to General Managers and Service Advisors, manage receivables and accounting data entry, and assist with month-end statements. This role emphasizes strong communication, organization, and a customer-first approach.