Customer Experience Specialist — Collision Repair

Crash Champions; Strongsville (OH); On-site; USD 15,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions in Strongsville, OH is hiring for a front-desk/clerical role at a busy collision repair facility. You will greet customers, handle calls and walk-ins, and direct inquiries to the appropriate team. The job includes clerical support to General Managers and Service Advisors and basic accounting data entry.

The position offers hourly pay posted between $10.70 and $24.50, with competitive benefits and opportunities for growth while working in a fast-paced environment.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.

Responsibilities

• Greet and assist all customers promptly and professionally.
• Maintain a clean workspace as the first point of contact.
• Manage incoming calls, walk-ins, and written correspondence to the right department.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables, payables, and data entry into accounting systems and spreadsheets.

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Organizational skills

Communication skills

Job description

Crash Champions in Strongsville, OH is hiring for a front-desk/clerical role at a busy collision repair facility. You will greet customers, handle calls and walk-ins, and direct inquiries to the appropriate team. The job includes clerical support to General Managers and Service Advisors and basic accounting data entry.

The position offers hourly pay posted between $10.70 and $24.50, with competitive benefits and opportunities for growth while working in a fast-paced environment.