Customer Experience Specialist — Auto Collision Support

Crash Champions; Nashville (TN); On-site; USD 14,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions in Nashville is seeking a friendly, detail-oriented front desk/administrative associate to greet customers and manage daily inquiries. You will support the General Managers and Service Advisors, maintain a clean lobby, and ensure smooth communication across teams.

The role also involves handling receivables/payables, data entry into accounting systems, and assisting with month-end statements while contributing to a positive customer experience.

Qualifications

• Interpersonal and customer service abilities required.
• Analytical thinking and problem-solving skills preferred.
• Multitasking and strong organizational abilities expected.
• Ability to handle high volume calls and emails daily.
• Attention to detail and patience valued.

Responsibilities

• Greet and assist customers promptly and professionally.
• Maintain a clean, welcoming workspace as first point of contact.
• Manage incoming calls, walk-ins, and written correspondence and route appropriately.
• Provide clerical support to General Managers and Service Advisors.

Skills

Interpersonal skills

Customer service

Analytical thinking

Multitasking

Phone & email handling

Patience

Job description

Crash Champions in Nashville is seeking a friendly, detail-oriented front desk/administrative associate to greet customers and manage daily inquiries. You will support the General Managers and Service Advisors, maintain a clean lobby, and ensure smooth communication across teams.

The role also involves handling receivables/payables, data entry into accounting systems, and assisting with month-end statements while contributing to a positive customer experience.