Auto Collision Customer Care Specialist

Crash Champions; Bremen Township (IL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a customer service oriented team member to greet customers, manage calls and walk-in business, and provide clerical support in a fast-paced shop environment. This on-site role emphasizes attentiveness, patience, and clear communication.

Responsibilities include handling receivables and payables, maintaining organization, and supporting General Managers and Service Advisors to ensure a smooth customer experience.

Qualifications

• Interpersonal and customer service skills described as essential.
• Analytical and problem-solving abilities are important.
• Multitasking and strong organizational skills are required.
• Ability to handle a high volume of calls and/or emails daily.
• Attentiveness and patience are valued traits.

Responsibilities

• Greet and assist customers promptly and professionally.
• Maintain a clean workspace as the first customer contact.
• Manage incoming calls, walk-in business, and correspondence.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables/payables and balance month-end statements.
• Perform other related duties as assigned.

Skills

Customer service

Multitasking

Communication

Analytical thinking

Job description

Crash Champions is seeking a customer service oriented team member to greet customers, manage calls and walk-in business, and provide clerical support in a fast-paced shop environment. This on-site role emphasizes attentiveness, patience, and clear communication.

Responsibilities include handling receivables and payables, maintaining organization, and supporting General Managers and Service Advisors to ensure a smooth customer experience.