Customer Experience & Admin Specialist - Collision Repair

Crash Champions; Clarksville (TN); On-site; USD 14,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

5 Paid Holidays

Job summary

Crash Champions seeks a customer-focused team member at our Clarksville location to greet customers, manage calls and walk-ins, and support managers and service advisors with clerical tasks. The role emphasizes strong communication, problem solving, and organization in a fast-paced environment.

The position involves handling receivables/payables, data entry, and balance month-end statements, with benefits and competitive compensation based on experience.

Qualifications

• Interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Multitasking and organizational skills.
• Ability to answer a high volume of calls and/or emails daily.
• Attentiveness and patience

Responsibilities

• Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner.
• Clean workspace, this is the first point of contact our customers have with our facility.
• Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department.
• Provide clerical and administrative support to the General Managers and Service Advisors.
• Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements.
• Perform other related duties as assigned

Skills

Interpersonal skills

Customer service

Analytical skills

Problem-solving

Multitasking

Organizational skills

Job description

Crash Champions seeks a customer-focused team member at our Clarksville location to greet customers, manage calls and walk-ins, and support managers and service advisors with clerical tasks. The role emphasizes strong communication, problem solving, and organization in a fast-paced environment.

The position involves handling receivables/payables, data entry, and balance month-end statements, with benefits and competitive compensation based on experience.